Returns & FAQ
Shipping, Refund, & Cancellation Policy
We aim to provide premium packaging to ensure your products arrive safely. Please inspect your package immediately upon delivery. Because we ship collectibles that can be damaged in transit, all packages shipped directly by us are fully insured via USPS or international couriers.
To qualify for a refund or replacement on damaged items, you must cooperate with our insurance guidelines by providing clear photos of the damaged product and the outer shipping box/packaging on a flat, well-lit surface via our contact form.
Please read below for more details:
Cancellations
Standard Product Orders: If you wish to cancel or amend your order, please use the link provided in your confirmation email.
Direct Shipped Products (Non-Fourthwall): Once your shipping label has been printed, the sale is final and cannot be canceled, amended, or redirected.
Donations and Tips: All donations, tips, and locked message purchases are immediate, non-cancellable, and strictly non-refundable.
Damaged & Quality Issues
You have 14 days from the date of delivery to report any transit damage or manufacturing defects.
For the fastest resolution, you must contact us via our contact form:
- yourshop.fourthwall.com/pages/contact
You must include:
- Your order number.
- Clear photographs of the damaged product on a flat surface (with any tags or specific defects clearly displayed).
- Clear photographs of the shipping box, bubble wrap, and packaging materials. (Required for postal insurance claims).
Note: Please retain all original packaging materials. The postal service may require you to present the packaging to your local branch to verify transit damage before a claim payout is approved.
Refund Policies
- Product Orders: Because products are made to order or shipped as authenticated collectibles, we do not issue refunds, returns, or exchanges for buyer's remorse. Sales are considered final once shipped. Refunds or replacements are only issued for items with proven manufacturing defects or verified transit damage.
- Donations, Tips, & Locked Messages: These services are completely non-refundable. If you experience technical issues accessing a locked message after payment, please reach out via our contact form for troubleshooting assistance.
- PayPal Processing Time: Approved refunds will appear in your PayPal balance within 24 business hours.
- Credit Card Processing Time: Approved refunds will appear in your bank account within 7 to 10 business days, depending on your financial institution.
International Orders
International orders are shipped via international couriers and include full transit insurance. International shipments may be subject to import taxes, duties, and customs fees levied by your country.
Depending on your location, these fees may be pre-collected at checkout or required upon delivery. You are solely responsible for all applicable import duties and customs fees. Please contact your local customs office for specific details regarding your country’s import policies.
Accepted Payment Methods
We securely accept credit/debit cards, PayPal, Google Pay, Apple Pay, and region-supported buy-now-pay-later services (such as Klarna and AfterPay).
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.